Frequently Asked Questions – Isle Box

Frequently Asked Questions

What is a subscription box?

A subscription box is a box that is delivered to your door each month (or every four months for the seasonal boxes) with assorted products inside.

What’s in the box?

It could be anything! It will always relate to the great outdoors – everything from a small pocket lantern to a straw that can filter contaminated water. Expect to find food, tools, clothing, maps, water bottles, and more in your Isle Box.

Who gathers all of this stuff?

We do! We are seasoned veterans accustomed to roughing it in nature. We spend hours and hours researching the best gear to help us in our endeavors. We will occasionally ask for help from other professionals, but for the most part we handpick the latest and greatest gear that we have deemed worthy of Isle Box.

How do I order this as a gift?

Simply select a different mailing address after you input your billing address on the Checkout Page.

How do I cancel my order?

Just navigate to the Log In page, find the subscription you want to cancel and press cancel. You will then receive a confirmation e-mail. You will need to log in with the account you created when you first ordered the subscription box. If you cannot figure this out, just e-mail with your details and we can help you!

When am I charged?

If you’ve ordered the Seasonal Box, you will be charged every 3 months: March 21st, June 21st, September 21st and December 21st.


When does my Seasonal Box Ship?

Your first Seasonal Box will ship within one 4-5 days, UNLESS your order falls within a 2 week window before the start of a season. Just to clarify: if you were to order a box March 7-20th, we would wait and ship the Spring Seasonal Box on the 21st. This is so you can get the most relevant items for that Season and not be screwed out of your up coming Seasonal Adventures!

We will then ship the subsequent Seasonal Boxes on the 21st of the seasons: March 21st, June 21st, September 21st and December 21st. Think of it like Christmas every 4 months!

International Shipping

Sure, why not?! We want to work with people as much as we can. Right now we are currently shipping to Canada, EU member nations and Australia. However, the shipping unfortunately will not be free. If you’re shipping international and are having issues, drop us a line and we’ll get you taken care of.

Confused? NOOOO!

If you have any questions or are concerned about your order, contact us immediately by using this contact form or calling us directly.

Why haven’t I ordered a box yet?

We don’t know either! Order it now!